Hello Player1,
We sincerely apologize that our game has such issues that made you unable to play the game.
If possible, we would like to know more about what happened so we may know where the issue may be. Would you be able to share with us on which part did it blanked out, as well as what did you do to make it blank out. Besides that, sharing with us what is running in your PC at the same time with the game may also help us uncover the cause of the issue. Furthermore, may we know your PC configuration too?
Here are a few suggestions that you can try out to see if it fixes the problem:
1. Check/ update your drivers. They may be outdated or incompatible.
2. Check your if your Windows version is compatible with the game.
3. Check your graphic card to see if there are any problems with it
4. Adjust your graphics settings. Simply hop into the settings in the menu and adjust the graphics options given. You may want to try to adjust the resolution, texture or try adjusting each of the given settings and see if the game still blanks out.
If the above steps does not work for you, it is possible that it may also be other hardware issues. Try running dxdiag on your PC. To do so, simply click into Start on your PC and key in dxdiag. Click on dxdiag.exe and press Save All Information. Open the saved text file and kindly send a screenshot to us of it.
Or you may also look for hardware support for help.
Have a great time!
Cheers~
Naophire
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